|
Ordering
Orders may be placed online 24 hours a day - 7 days a week. Due to the size of the order, all online orders will be confirmed by phone to ensure complete accuracy of the order.
Orders may also be placed by phone at Toll Free 1-877-839-8031 between the hours of 9:00 AM and 7:00 PM Monday - Friday Eastern Standard time. Need some help after hours? Call anyway and leave a message. We will return calls after hours and on weekends!!
Returns:
Unfortunately, due to health regulations, hot tubs and spas cannot be returned.
Unless the spa is damaged in transit and you refuse delivery according to our Hot Tub Shipping Guidelines, your acceptance of delivery is final. Please be sure you have selected the right color and style spa and hot tub prior to ordering. If delivery is refused for any reason other than damage, you will be responsible for both outgoing and return freight charges.
Secure Online Ordering with Visa, Mastercard, Discover and American Express!
Is it safe to purchase through this website? Absolutely!!! At My-Hot-Tub-and-Spa.com, security and privacy are our top concerns. We use the most current, state-of-the-art, 128-bit SSL encryption technology available to ensure the security of your online purchase. With today's 128-bit SSL encryption technology, online ordering is considerably more secure than handing your card to a salesperson in a retail store purchase.
Sales Tax:
As a Pennsylvania company, My-Hot-Tub-And-Spa.com is required by law to charge 6% sales tax on all orders shipped to a Pennsylvania address. All other states have NO SALES TAX. Add up the savings!
Warranty Information:
All DreamMaker Spas and Hot Tubs are covered by a 1 year warranty on the controls, heater, pumps and electrical. An upgrade to a full 3-year parts and labor warranty is available at the time of your purchase for $199.
Lowest Price Guarantee:
First of all, DreamMaker has a minimum advertised pricing policy to ensure fair pricing. If you find someone who's price is drastically less than ours - it is likely they are selling a blemmished spa or an older model discounted for quick sale.
FREE Shipping within the Continental USA:
Your DreamMaker Spa and Hot Tub will be shipped FREE OF CHARGE to any destination within the continental United States. Read more about this on our Hot Tub Shipping and Setup page.
Shipping Timeframes
DreamMaker Spas carries the largest inventory of in-stock spas. It is very likely your order will ship within 1-2 business days. If we cannot ship within this timeframe - you will be notified. Please be sure to enter a valid phone number and email address so we can contact you. All spas ship via freight truck. An adult will need to be available to receive and sign off on the spa when it arrives. The freight company will contact you prior to arriving to setup an acceptable delivery timeframe.
Read our complete shipping and setup information
|
|